renaming the bug system

[Helgi Þormar]

Hi guys,

I was wondering if we shouldn't just rename the bug system since the name is
kinda misleading because this is now more of a ticket system than a bug
system.

How I see things is when you talk about a bug number #4949494 or so then
it's a bug report but ticket #4949494 could be bug or a feature request or a
task or similar i.e. more general term and since we now have (and have had
for some time) other ticket types than just bug then we might perhaps want
to rename it :-)

For example the new my bugs thing, initally only contained bugs but I
expanded it into feature request since the average user wants everything
they've submitted, if they want to filter it they should use the search
system :-) anyway that part would be renamed into My Tickets

Tho do note that I'm not talking about renaming urls or files, only change
the texts :-) well perhaps having the alias tickes point to bugs wouldn't
hurt either

Anyway just brainfarting right before sleep (I read somewhere that's when
you get the best ideas, right before falling asleep, so this must be a
brilliant idea! ;D)

Let me know what you guys think about it.

Regards
Helgi

[David Coallier]

Post by Helgi Þormar
Hi guys,
I was wondering if we shouldn't just rename the bug system since the name is
kinda misleading because this is now more of a ticket system than a bug
system.
How I see things is when you talk about a bug number #4949494 or so then
it's a bug report but ticket #4949494 could be bug or a feature request or a
task or similar i.e. more general term and since we now have (and have had
for some time) other ticket types than just bug then we might perhaps want
to rename it :-)

For the immediate I don't see a need in this and I don't really think
it's misleading..
Hum..

Post by Helgi Þormar
For example the new my bugs thing, initally only contained bugs but I
expanded it into feature request since the average user wants everything
they've submitted, if they want to filter it they should use the search
system :-) anyway that part would be renamed into My Tickets

Bah.. I personally don't care, I don't see the real difference between
My Tickets and My Bugs..

Post by Helgi Þormar
Tho do note that I'm not talking about renaming urls or files, only change
the texts :-) well perhaps having the alias tickes point to bugs wouldn't
hurt either
Anyway just brainfarting right before sleep (I read somewhere that's when
you get the best ideas, right before falling asleep, so this must be a
brilliant idea! ;D)

As Einstein said "I always get my best ideas while shaving" and this
is not before going to bed! :)

Post by Helgi Þormar
Let me know what you guys think about it.

Could be something doable in the future but for now i'm -1 until we
are done with all the tasks on pearweb.

Post by Helgi Þormar
Regards
Helgi

[Helgi Þormar]

Post by David Coallier
Could be something doable in the future but for now i'm -1 until we
are done with all the tasks on pearweb.

Well of course, mostly thinking about the word ticket when we are talking
about bugs, feature requests and doc bugs as a one whole.

- Helgi

[Christian Weiske]

Helgi,

Post by Helgi Þormar
system :-) anyway that part would be renamed into My Tickets

I'm against it. Bug is a clear word everyone understands, and it's
short. People might begin to think they can add help requests to it if
we rename it.

[Mark Wiesemann]

Hi,

Post by Christian Weiske

Post by Helgi Þormar
system :-) anyway that part would be renamed into My Tickets

I'm against it. Bug is a clear word everyone understands, and it's
short. People might begin to think they can add help requests to it if
we rename it.

I second Christian's opinion. Just think of *Bug*zilla and OTRS (Open
*Ticket* Request System), two well-known products. While the first one
is a bug tracker that also accepts feature/change requests, the second
one accepts support tickets (or "help requests", to Christian's words).

Regards,
Mark

[Helgi Þormar]

Post by Mark Wiesemann
Hi,

Post by Christian Weiske

Post by Helgi Þormar
system :-) anyway that part would be renamed into My Tickets

I'm against it. Bug is a clear word everyone understands, and it's
short. People might begin to think they can add help requests to it if
we rename it.

I second Christian's opinion. Just think of *Bug*zilla and OTRS (Open
*Ticket* Request System), two well-known products. While the first one
is a bug tracker that also accepts feature/change requests, the second
one accepts support tickets (or "help requests", to Christian's words).

Yeah you guys are probably right but note Trac does use the word Tickets
and I still haven't recived any such requests where I've used it.

- Helgi

[David Coallier]

Post by Helgi Þormar

Post by Mark Wiesemann
Hi,

Post by Christian Weiske

Post by Helgi Þormar
system :-) anyway that part would be renamed into My Tickets

I'm against it. Bug is a clear word everyone understands, and it's
short. People might begin to think they can add help requests to it if
we rename it.

I second Christian's opinion. Just think of *Bug*zilla and OTRS (Open
*Ticket* Request System), two well-known products. While the first one
is a bug tracker that also accepts feature/change requests, the second
one accepts support tickets (or "help requests", to Christian's words).

Yeah you guys are probably right but note Trac does use the word Tickets
and I still haven't recived any such requests where I've used it.
- Helgi

Bug is a good word as well as tickets. Let's not try to find problems
where there's none :) We are good with Bugs in my opinion.

[Christian Weiske]

Post by Helgi Þormar
Yeah you guys are probably right but note Trac does use the word Tickets
and I still haven't recived any such requests where I've used it.

Trac == Python !== PHP => bad and should not be taken into account.

[David Coallier]

Post by Christian Weiske

Post by Helgi Þormar
Yeah you guys are probably right but note Trac does use the word Tickets
and I still haven't recived any such requests where I've used it.

Trac == Python !== PHP => bad and should not be taken into account.

Hmm that's another problem ;-) Do we want to bring more and more
people in using PEAR thus not the word bug or ticket but bah.. I still
say let's stick with bug, because imho, everyone knows what a bug
means.

I mean in any company you have a problem in a software people will either say:

"That's a bug in the software"
or
"Have you tried turning it on and off again? "

But not:

"That's a ticket in the software" :P

+1 for bugs

Post by Christian Weiske
--
Regards/Mit freundlichen Grüßen
Christian Weiske

[Helgi Þormar]

Post by David Coallier
"That's a bug in the software"
or
"Have you tried turning it on and off again? "
"That's a ticket in the software" :P
+1 for bugs

Well keep bugs but you're twisting the words there, I said, lets use
tickets when we talk about everything as a whole, not to call a bug ticket
only a ticket :-)

i.e
Feature Ticket
Bug Ticket
Doc Ticket
etc.

But lets drop it since people don't seem to get the point of the discussion,
it seems to be moving into none sense and some other language discussion :)

- Helgi

[Helgi Þormar]

David is right, I was only brainstorming, hope that hasn't been disallwoed
in PEAR :-)

Post by Helgi Þormar

Post by Helgi Þormar
Yeah you guys are probably right but note Trac does use the word

Tickets

Post by Helgi Þormar
and I still haven't recived any such requests where I've used it.

Trac == Python !== PHP => bad and should not be taken into account.

Who cares in what language Trac is written ? Bugzilla is Perl, so we can't
talk about that one either ? :-D

- Helgi